Remote IT helpdesk
Call or email with any IT problem and we connect securely to fix it.
- Email, Outlook and login problems
- Printers, software and updates
- Slow or misbehaving computers
- Mon–Fri, 9am–6pm
Home / IT support London
IT support · London · Remote & on-site
IT support for London small businesses
Your IT, looked after by people who also write software. We fix day-to-day problems remotely, come to your office when it needs hands on, keep every laptop and phone secure, and get you ready for Cyber Essentials. Then we automate the boring bits so the same problems stop coming back.
Services
What our IT support covers
Pick one service or let us look after all of it. Everything is explained in plain English, with nothing locked in a contract you can't leave.
On-site IT support in London
An engineer at your office when a remote fix isn't enough.
- New PC, laptop and printer setup
- Network, router and Wi-Fi faults
- Meeting room and screen setup
- Planned visits or call-outs
Endpoint & device management
Every company laptop and phone set up the same way and kept secure.
- Microsoft Intune or Google endpoint management
- Disk encryption and screen locks
- Automatic Windows, macOS and app updates
- Remote lock and wipe for lost devices
Microsoft 365 & Google Workspace
Your email, files and accounts set up properly and kept tidy.
- New setup or migration from another provider
- Licences, shared mailboxes and calendars
- Teams, SharePoint, OneDrive and Google Drive
- Domain, email security (SPF, DKIM, DMARC)
Cyber Essentials preparation
Get ready for the UK government-backed Cyber Essentials certificate.
- Gap check against the five technical controls
- Firewall, secure settings, user access, malware protection and updates fixed
- Help completing the self-assessment questionnaire
- Ready to submit to an accredited certification body
Cyber security health check
A clear picture of where you're exposed and what to fix first.
- Multi-factor authentication on every account
- Admin rights and old accounts cleaned up
- Phishing and password checks
- Plain-English report and IT policies written for you
Backup & disaster recovery
If a laptop dies or ransomware hits, you get your work back.
- Microsoft 365 / Google Workspace backup
- Device and shared drive backups
- Restores tested, not just assumed
- A simple "what to do if" recovery plan
Network & Wi-Fi setup
Office internet that reaches every desk and keeps guests separate.
- Router, firewall and Wi-Fi access points
- Separate guest and staff networks
- Broadband provider liaison
- Small office and shop setups
Starters, leavers & office moves
People and equipment moving without the IT chaos.
- New starter accounts and laptops ready on day one
- Leaver access removed the same day
- Office move planning and set-up
- Automated checklists so nothing is missed
How it's priced
Two simple ways to work with us
Every business gets a fixed, written quote after a free IT review. No call-out surprises.
Pay as you go
Per job
For small teams who need help now and then, with no contract.
- Remote fixes and on-site visits
- One-off projects (Microsoft 365 move, new office, Cyber Essentials)
- Price agreed before we start
Monthly support · most popular
Per user, monthly
Your outsourced IT department for one predictable monthly price.
- Unlimited remote helpdesk in business hours
- Device management, updates and backups
- Discounted on-site visits
- Quarterly security check-in
Questions
IT support FAQ
Which areas of London do you cover on-site?
We cover central and Greater London for on-site visits. Remote support is available to businesses anywhere in the UK.
Are you a Cyber Essentials certification body?
No. Certificates are issued by accredited certification bodies working with IASME. We prepare you: we check your setup against the requirements, fix the gaps and help you complete the self-assessment, so you're ready to submit and pass.
Do you work with both Microsoft 365 and Google Workspace?
Yes. We set up, migrate and manage both, and can move you from one to the other.
What size of business do you support?
Mostly teams of 1 to 50 people: offices, clinics, shops, agencies, trades and start-ups that don't need a full-time IT person.
What hours is support available?
Monday to Friday, 9am to 6pm. Monthly clients can arrange out-of-hours work for planned changes such as migrations and office moves.
Can you also build our website or automate our processes?
Yes, that's our other half. Many IT problems are really process problems, and we can build the tool or automation that fixes them for good. See our software services.
Book a free IT review
Tell us how many people and devices you have and what's annoying you. We'll reply within one working day.